These terms and conditions (“Website Terms”) apply to your use of the PillDrop website and form a legal contract between you and PillDrop Software Limited (“PillDrop Pharmacy”). By accessing the PillDrop website you agree to and acceptthese Website Terms to the exclusion of all other terms and conditions.

We may change these Website Terms at any time. Each time you use the PillDrop website, you are agreeing to the Website Terms applicable at that time.

Intellectual Property and Copyright

PillDrop Pharmacy owns all intellectual property rights in the PillDrop website.

All the content included on the PillDrop website, including all the text, graphics, photographs, logos, icons, buttons and images ("Content") is owned by PillDrop Pharmacy or its content suppliers and is protected by copyright laws.

All Content on this web site may only be used by you for personal and non-commercial purposes. The reproduction, modification, distribution, transmission, republication or display of any Content is strictly prohibited.


PillDrop®, PillSachet® and references to ‘digital pharmacy’ and other similar marks, graphics, logos, and trade names used on the PillDrop website (“PillDrop Trademarks”) are owned by PillDrop Pharmacy. Unauthorised use of the PillDrop Trademarks is prohibited. All other brands and names (including third-party product names) are the property of their respective owners.


All software used in the PillDrop website is owned by PillDrop Pharmacy or third party suppliers. You must not reproduce, modify, create derivative works based upon, distribute, license, decompile, reverse engineer or disassemble any such software.

Information Disclaimer

All information supplied on the PillDrop website is only general health information. It is not intended for diagnosis and cannot provide a diagnosis for any particular individual and should not be used as a substitute for seeking professional medical advice, diagnosis, treatment, or care. You should consult your doctor, pharmacist or other qualified health care professional with any questions you may have regarding a medical condition, existing or new medical treatment.

Disclaimers for use of website

PillDrop Pharmacy will use its best efforts to keep the PillDrop website free from interruption, viruses and errors. However, we accept no responsibility for your inability to access the PillDrop website or for any damage or loss caused to your computer hardware, software, internet connections or other peripherals as a result of the use of the PillDrop website or the Content.

We will not be liable for any corruption, or loss of data or other content which you or anyone else may experience as a result of using the PillDrop website.

You acknowledge that you will need Internet access and hardware to access the Internet to be able to use the PillDrop website. We are not liable for any interruption to access to the PillDrop website resulting from issues relating to your hardware, Internet access or Internet/telecommunications provider.

Whilst we have taken reasonable measures to ensure the accuracy of the information available on the PillDrop website, we give no warranty, either express or implied, in relation to the information on the PillDrop website or on any linked website, including as to its accuracy, reliability and suitability.

The PillDrop website includes content provided by third parties. For such content, PillDrop Pharmacy is a distributor and not a publisher.

We exclude, to the maximum extent permitted by law, all liability in relation to any loss, damage or other costs arising from the use or reliance of any information on the PillDrop website or on any linked website.

Limitation of Liability and Indemnity

Under no circumstances will PillDrop Pharmacy be liable for:

  • any decision made or action or non-action taken by you in reliance upon the information provided on or through the PillDrop website;
  • any direct, indirect or consequential damage, loss, cost or expense (including, without limitation, damage to property, injury to persons, loss of profits, loss of data or revenue, loss of use, lost business or missed opportunities, wasted expenditure or savings) arising from or in relation to the use of the PillDrop website or the Content.

To the fullest extent legally permissible, the total liability of PillDrop Pharmacy and its directors, officers, employees and agents arising from or in relation to these Website Terms will be limited to the total amount paid by you for the goods and services giving rise to the claim for liability.

You agree to indemnify and hold PillDrop Pharmacy, and its directors, officers, employees and agents harmless from any loss, liability, cost or expense relating to your breach of these Website Terms.


If any provision of these Website Terms is held to be illegal or unenforceable, then it shall be deleted or else limited to the minimum extent necessary and the remainder shall remain and have full force and effect.

Applicable Law

These Website Terms will be governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

PillDrop Terms and Conditions for sale of goods and services

PillDrop Pharmacy offers a Digital Pharmacy Experience through the PillDrop website.

These terms and conditions (“Terms”) together with the Website Terms apply to your purchase of goods and services from the PillDrop website and form a legal contract between you and PillDrop Software Limited (“PillDrop Pharmacy”). By ordering goods and services from the PillDrop website you agree to and accept these Terms and the Website Terms, to the exclusion of all other terms and conditions.

We may change these Terms at any time. Each time you order goods and services from the PillDrop website, you are agreeing to the Terms applicable at that time.

Registration as a User

To purchase goods or have a prescription filled by PillDrop Pharmacy through the PillDrop website and use our Digital Pharmacy Experience you must register as a user. To register you will need to select a user name and password.

You must keep your user name and password confidential and not allow any unauthorized use of the user name and password. We will not be liable for any unauthorized use of your user name and password.

PillDrop Pharmacy reserves the right to suspend or terminate your account if youare not complying with the Website Terms and Conditions and/or the terms and conditions in this section.

Adding other family members to your account

You may add your children under the age of 18 and your spouse or partner living at your address to your account to enable you to order goods or request prescriptions be filled on their behalf.

By adding your children under the age of 18 or your spouse or partner living at your address to your account you warrant and represent that you are authorized to order goods or request prescriptions be filled on their behalf and indemnify PillDrop Pharmacy and its officers, employees and agents against any loss, liability, cost or expense incurred if your warranty and representation is not correct

You may also add other persons to your account if you have first arranged for them to either:

  • Open an account and select the option to authorize you to act on their behalf; or
  • Print, sign and return to us an Authority to Act form authorizing you to act on their behalf


To have a prescription dispensed by PillDrop Pharmacy you must follow the procedure set out for uploading your prescription to the PillDrop website.

Upon receipt of your uploaded prescription we will review the prescription and reserve the right to request further information or to decline to dispense the prescription at our sole discretion. Otherwise if the prescription is to be dispensed by us we will notify you of the medicines and cost applicable to the prescription. Pilldrop Pharmacy offers free standard prescriptions which would otherwise incur a $5 co-payment. This offer excludes prescriptions issued by a dentist or specialist or any non-subsidised or partially subsidised medicines.

You authorize us to contact you and your medical practitioner if we consider that there is a risk of clinically significant interaction of your prescribed medicines.

You can then choose at checkout whether to proceed with PillDrop Pharmacy dispensing the prescription. If you choose to proceed then you must make payment in full by credit card or bank transfer and choose an available delivery time and date.


Your user account will contain information on the number of repeats you have left on a prescription and indicate when your repeats will expire.

Request Prescriptions

If you are out of repeat prescriptions and need further supplies of the relevant medicine you may choose the Request Prescription option on the PillDrop website. By selecting this option you authorize PillDrop Pharmacy to request a prescription on your behalf from your GP.

The request to your general practitioner for a prescription usually takes about one working day to be supplied by your GP.

PillDrop Pharmacy is not responsible for delays in your GP providing a prescription. You acknowledge that the request of a prescription from your GP is at the discretion of your GP. Your GP may refuse to issue a prescription if they need to see you in person as a patient. All charges relating to issuing of a new prescription by your GP is your responsibility.

Non-prescription Medicines

Orders and payments for non-prescription medicines are subject to acceptance by us. Upon acceptance we will send you an order confirmation email.


PillDrop Pharmacy offers same day delivery within our delivery zone subject to availability and provided orders are paid for in full by the cut off times stated on the PillDrop website.

Delivery must be to a physical address. Unfortunately, we are unable to deliver to post office boxes or private bags.

When your prescription medicine is delivered you must provide the pharmacy delivery personnel with the original of the uploaded prescription unless an exception applies. For repeat prescription and non-prescription medicines only you may authorise us to leave the parcel at your address without requiring a signature excluding the delivery of controlled drugs.

Risk of loss or damage to any products will pass to you upon delivery to your nominated address.

No international delivery

PillDrop Pharmacy offers goods and services to New Zealand customers only. We do not ship anywhere outside of New Zealand. This include prescription and non-prescription medicines.

Late delivery

We endeavour to meet all selected delivery times and dates. However, PillDrop Pharmacy is not liable if orders are not able to be delivered on time for any reason.

Your selected delivery time and date will not be possible if the medication requested is out of stock or is unavailable in our dispensary in which case we will endeavour to include the medication in our next delivery schedule as soon as the medications become available. If for any reason we do not have a product in stock you will be contacted as soon as possible to advise you of any delay in delivering the product.

If for any reason you do not receive your order within the targeted delivery time, please contact us as soon as possible and within 48 hours of the targeted delivery time.

Pill Dispensers

Dispenser will remain to be a property of PillDrop and is provided to customers free of charge while using the PillDrop service. The dispenser will need to be returned to PillDrop at customer’s expense on termination of service. The provision of the dispenser is subject to availability.

Returns Policy

For non-prescription medicines: if you are unhappy with your purchase of non-prescription medicines you may return such items in their sealed and original unopened packaging to PillDrop Pharmacy at your cost within 21 days of receipt of your order to request a full refund. We can process returns and refunds only for items purchased from PillDrop Pharmacy.

For Prescription Medicines: all prescription medicines are dispensed with a valid prescription uploaded following the procedure set out above under the Prescriptions section. You may choose which items you wish to have dispensed during checkout. Once this has been confirmed and you have paid for the prescription charges and delivery fees (if any) we will not be able to offer returns or refund any of the medicines selected to be dispensed unless they are faulty, damaged or not the items you ordered.

If goods (prescription or non-prescription) delivered to you are faulty, damaged or not the items you ordered then you must contact us as soon as possible and return the goods to PillDrop Pharmacy at your cost within 21 days. If it turns out the goods are faulty, damaged or incorrect we will replace and redeliver the goods at no charge to you.

If you are entitled to a refund the refund will be made based on the method of payment you used. If you paid by credit card then the refunded amount will be credited back to the same credit card. If you paid by bank transfer then the refunded amount will be deposited back to the same bank account.

Nothing in this section or these Website Terms limits your rights under the Consumer Guarantees Act 1993.


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